Electronic patient record

This programme to replace HSC's electronic patient record system was approved by the States of Deliberation in 2020 as a key element of the Partnership of Purpose. It is both a necessity to replace and update key software in use across HSC but also represents a significant step forward in terms of the way digital health records can be managed and utilised. It is working towards creating one electronic view of each patient providing a modern experience of technology that our clinicians and service users expect.

The first elements of the new EPR are due to go live at the end of 2023 and the full system is scheduled to be in place by the end of 2024. 

The new EPR will be provided by two experienced suppliers, who will work together to create one integrated solution. IMS Maxims will be used for Acute & Mental Health services and Access (formerly known as Servelec) will be used for Community, Child Health and Learning Disability services. Contracts for each of these suppliers were completed in May 2022.

There is ongoing significant clinical input, led by MSG consultant Dr Steve Evans who has been seconded to work full time on the project. 


Confidence in sourcing the right solution

The London Procurement Partnership framework was used to select six suitable bidders, with this shortlist narrowed down over three procurement phases. Each phase assessed what was needed from the system by looking through four key aspects of the health service - Acute, Mental Health, Community and Child Health. In phase 3, bidders had to demonstrate their ability to meet 1,000 individual requirements across each of these four lots

This procurement process saw input from 60 practitioners from across HSC and MSG. Technical input was also received from the States IT partner, Agilisys 

Summary of the new system
  • Replacing all functionality currently provided by TRAKCare,
  • Fill current gaps in the functionality e.g. CCU, Domiciliary Care, electronic prescribing and billing,
  • Specialist systems will be retained,
  • Consistent platform to further transform health & social care processes.

In addition to the new EPR solution, the programme will also explore the opportunity that exists to digitise historical (paper) records.